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Your knowledge base, replying in the bot and in your DMs

AI answers 24/7, escalates the hard stuff to you

Customers get instant answers from your own materials and from your live shop data — order status, tracking, bookings, catalogue, free slots. In the bot and in your Telegram Business direct messages. When a question gets hard, the chat lands with you.

Turn on AI Support See how it works

Opens in Telegram — free, no card needed

  • Live in a minute — no code
  • Money goes straight to you
  • Your bot on your Telegram account
  • All inside Telegram, no third-party sites
  • Free forever
  • AI replies — no Telegram Premium

What is AdminHub AI Support?

AdminHub AI Support is an autonomous customer-service agent for Telegram. It answers customers in your bot DMs and in Telegram Business chats from two sources: a knowledge base you maintain, and your live shop data — order status and tracking, the buyer own orders and bookings, your catalogue, free slots and working hours. Matching by meaning works across 100+ languages and the reply comes in the customer language. Whatever neither source covers is handed to you and logged, so you can top up the knowledge base over time.

Read the full guide →
AI helper · 24/7

Self-running support for your channel and bot

One helper, two surfaces — the bot and Telegram Business. Answers from your own materials and your live shop data, hands the hard ones over to a human, never drops a thread.

Finds the answer by meaning — in your base and your shop data

AI understands what the customer actually means, not just the exact words: «when will it arrive» pulls the answer from your shipping entry even if those words are not in it. And «where is order 312» is not a base question at all — there it opens the order itself and hands back the status with the tracking number.

  • Searches by meaning, not by exact word match
  • Matching works across 100+ languages, and the reply comes in the customer language
  • Reads order status, tracking, the buyer bookings, your catalogue, free slots and working hours
  • Every lookup is scoped to the person asking, so nobody sees another buyer order
  • Refuses to invent what is in neither your materials nor your data

A knowledge base across four categories

FAQ for general questions, descriptions of your products and services, rules for refunds and shipping, and everything else. The base is for what no record holds: order status and free slots are read live from your shop.

  • FAQ — general questions and answers
  • Descriptions of products and services
  • Rules for refunds, shipping and service
  • Other — anything that fits none of the rest
  • Any entry can be temporarily hidden without deleting it

See where the AI ran out of answers

When neither your materials nor your shop data hold an answer, the AI hands the chat to you and a line lands in the list of open questions. Once a week you can scan it and decide what to add to the base.

  • Every handover logged in one list
  • From a bot chat it stores the AI own short note on why it gave up
  • From Telegram Business it stores the customer message itself
  • Mark “resolved” once you add an answer to the base
  • A couple dozen well-chosen answers close most gaps
  • Available right inside the Mini App

Works in Telegram direct messages too

Connect the bot to your Telegram account — the AI starts answering customers in your direct messages on your behalf. This used to require Telegram Premium; now any account can connect a bot.

  • Connect inside Telegram settings — the «Chat Automation» section
  • AI answers in DMs as if it were you
  • No Telegram Premium needed — any account can connect a bot
  • Toggle on or off per connected customer
  • Auto-greetings and quick replies in the same place

Hands the hard ones over to an operator

The AI hands a chat over in two cases: it cannot answer confidently from your materials, or the customer asks for a person. There is no third trigger — it does not guess.

  • Two triggers: no confident answer, or the customer asks for a person
  • In Telegram you get a one-line header and the message that set the handover off
  • The full thread is one tap away in the Mini App
  • «Needs operator» filter in the chat list
  • While the chat is yours the AI stays quiet: in the bot until you hand it back, in Telegram Business for an hour

One screen for every conversation

Messages from the bot and from Telegram Business land in one list. You can see where each message came from, what the AI already replied to, and where you are needed. No parallel tabs to switch between.

  • Every chat in one screen
  • A label shows whether it is from the bot or from Telegram Business
  • Three tabs: Chats, Channels, Knowledge base — settings sit behind the gear
  • Filter chats that need an operator with one tap
  • Interface in 9 languages
  • An operator can take any chat over from the AI

Three steps to self-running support

Fill the knowledge base, connect Telegram Business — the AI answers 24/7.

  1. Fill the knowledge base

    Add 10–20 answers across four categories: general questions, descriptions of your products and services, rules for refunds and shipping, and everything else. Every answer becomes available to the AI right away.

  2. Connect Telegram Business

    In Telegram settings, open «Chat Automation» and connect your bot. No Telegram Premium needed — it works on any account.

  3. The AI answers 24/7

    The AI looks for the answer in your materials, and reads order status, tracking and free slots straight from your shop. If the answer is nowhere, the chat is handed over to you right away and a line lands in the unresolved list.

Pricing

Start free — pay as you grow

Pro is paid with Telegram Stars — monthly or yearly with a 20% discount. Your customers pay any way they want — Stars or card. No hidden fees.

Free

0 forever

Connect your channel and make your first sales.

  • All core features — forever
  • Accept Stars and cards from customers
  • 30 AI credits per month
Start for free
Most popular

Pro

400 / 30 days (~$7.60)

For growing channels: no limits, AI support and campaigns that win customers back.

  • No limits on channels, team and products
  • 500 AI credits per month + top-ups
  • 24/7 AI Support, win-back campaigns and custom shop theming
Upgrade to Pro

Cancel in one tap — your data and channels stay

Need more AI? Top up credit packs: 200 for ⭐ 150 (~$2.85), 1,000 for ⭐ 750, 3,000 for ⭐ 2,250.

In detail: Free vs Pro

Feature Free Pro
Channels 1 ∞
Team members 1 ∞
Products / services 10 / 2 ∞ / ∞
Courses 1 ∞
Listings 3 50
AI credits per month 30 500 + top-ups
Content sources 2 10
No "Made on AdminHub" footer — ✓
AI Support, win-back campaigns, shop broadcasts, cross-promo, shop theming, analytics export — ✓

AI support questions

This is a Pro feature — what is on Free?

On Free you can run the knowledge base — add answers and see where the AI ran out, so you can close those by hand. The AI helper that actually replies on your behalf, in the bot and in Telegram Business, is Pro.

How is the knowledge base built?

By hand inside the Mini App, across four categories: general questions and answers, descriptions of products and services, rules for refunds and shipping, and everything else. Every entry becomes available to the AI the moment you save it. Order status, tracking, bookings and free slots need no entry at all — the AI reads those live from your shop. Once a week you can scan the unresolved list and top the base up — a few dozen new answers usually close most of the gaps.

What is Telegram Business and why does it matter?

Telegram Business is a mode where your bot replies to customers in your own direct messages on your behalf. Connecting a bot used to require Telegram Premium on the account that owns it. Telegram has now opened this to everyone: you connect the bot in Telegram settings via «Chat Automation», on any account and without Premium. Your customer sets up nothing — they just message you as usual.

When does the AI hand a chat over to a person?

In two cases: the AI cannot answer confidently from your materials, or the customer explicitly asks for a person. In Telegram the operator gets a one-line header plus the message that set the handover off, and the full thread is one tap away in the Mini App. While the chat sits with the operator the AI stays quiet: in the bot until it is handed back, in Telegram Business for an hour.

Can I tune the tone of AI replies to my brand?

Yes. You set how the AI should reply — formal, friendly, short, with emoji. You can group your materials into types and set a fallback answer for cases when the AI finds nothing in the base. The AI is built into AdminHub — you do not pick a model or pay for it separately.

How many credits does one reply cost?

One reply costs a few credits — searching across your materials is heavier than a plain generation. The exact credit cost is shown in the settings and can change. Pro comes with a monthly pool, and you can top up with a pack of credits in Stars. The AI helper is not available on Free — only manual replies.

50/50 PARTNER PROGRAM

Earn half of every payment from everyone you bring to AdminHub. For life.

Share your link and earn half of every payment they make — monthly and annual Pro subscriptions plus every credit top-up. Channels, shops, services or courses, no matter what — as long as they stay with AdminHub, the income is yours.

10 active referrals

≈ 2,000⭐ (~$26)/mo

100 active referrals

≈ 20,000⭐ (~$260)/mo

Math: 50% of a 400⭐/mo Pro subscription; credit top-ups add on top. Forever, no expiry.

Become a partner See how it works

Other tools

Channel exchange

Trade audiences with other Telegram channels. Catalog, deal status flow, and a per-deal subscriber counter — no cash, no ad budget.

Learn more

Anonymous questions

Subscribers ask anonymously; you answer with posts in your channel.

Learn more

Channel protection

Spam and bots stay out: captcha at the door, anti-raid, and comment moderation on autopilot.

Learn more

Turn on AI Support today

Seed 20 answers in an evening, connect Telegram Business — by morning the AI is answering most incoming questions, looking up orders and bookings for you, and handing the hard ones over.

Turn on AI Support See pricing

Free plan forever · Pro cancels in one tap